Connection Requeriments for Online Video

Audience users must have a minimum bandwidth quality of originating content.

For a smooth streaming playback experience at your home computer, you need a broadband internet connection, such as Cable or DSL. If your broadband connection is not fast enough, videos may stutter.

Standard fluctuations in connections should also be expected. These fluctuations can have adverse affects on the playback of video content. This issue is especially encountered when streaming HD content, especially in the full-screen aspect. In such cases, users typically have the vast majority of their bandwidth committed to sustaining the stream, which leaves little margin for correcting any other factors such as normal bandwidth fluctuation.

Troubleshooting

If you are experiencing stuttering or choppy playback, here are some suggestions that may help:

  • Your video download speed may be slow or inconsistent. Pause the video until the buffer is full and then try playing the video.
  • If you are watching video over a wireless connection and your video is stuttering, try watching over a wired connection or move your computer closer to your wi-fi router for a stronger signal.
  • If you are running any bandwidth-intensive applications on your own computer (e.g. BitTorrent, Outlook, other downloads, Internet phone services such as Skype), you may want to pause these applications while watching streaming videos.
  • Try turning off any CPU-intensive programs you're running, or rebooting your computer.

Check Your Connection Speed

If you're still having issues, you can use the following steps to try to further diagnose the problem:

  • Perform a speed test of your connection. This can be accomplished by going to SpeedTest.net or to any other bandwidth testing site.
  • If your download speed is below 1,000Kb/s (~1.0 Mb/s), then your bandwidth is fairly limited. Contact your Internet service provider.