Mutlplie Bit Rate (MBR) Windows Media Files

Windows Media Files created using MBR is not supported on the Helix (Real) Server . MBR allows different bandwidths such as modem and broadband into one file.

Solution: To stream Windows Media Files on Helix (Real) Server, create seprarate files for modem and broadband.

Using Mozilla Firefox with Blackboard & Uploaded RAM Files

Mozilla Firefox will not playback a RAM file that has been uploaded into Blackboard. Firefox only shows the RTSP streaming address.

Solution 1: Create a web page and link the RAM files. Upload the web page and RAM files to a web folder. Then in Blackboard, link to the web page.

Solution 2: To create a direct link to the streaming file use the RAMGEN option. Contact the Streaming Server Administrator for assistance.

RealMedia Editor 11

There have been reports while trying to edit Real Media modem files with RealMedia Editor the audio sound like garbage.

With the help of Real Support, we have isolated the issue to the RealAudio 4.0 codec, which is extremely old.  When using the 56K Dialup default template in Real Producer 11, with Voice mode selected, the default codec is RealAudio 4.0. 

Work Around: When using the 56K Dialup template, use Music mode.  Music mode uses the RealAudio G2 codec.