You contacted IDS for assistance with.....

Please tell us if we met your expectations on the following criteria:

Knowledge of staff (staff understood my request and provided appropriate information, service or referral.)

Professionalism of staff (the staff members were courteous and pleasant)

Quality of Consultation (the information, service or product received from this consultation was useful and will help address my needs)

Comments, questions or additional feedback.

• <STAFF> helped with PowerPoint questions, Blackboard questions, and instructional design issues. <STAFF> was extremely courteous, knowledgeable, and patient. <STAFF> walked me through the PowerPoint and Blackboard answers and helped me discover new instructional design techniques. I appreciate <STAFF> expertise and <STAFF> kindness.
• <STAFF> was just ABSOLUTELY POSITIVELY WONDERFUL. <STAFF> knows the material and is very hands on. Keep up the good work <STAFF> BRAVO!!!!!!!!
• <STAFF> was very patient, but was not psychologically prepared to answer my questions about why the possibility of individual consulting on blackboard/online use had not been advertised much. <STAFF> also seemed to believe that group workshops are helpful for the average instructor. I have attended many of those for 20 years at three different institutions and have never attended a useful one that involved a staff member conducting a group class while participants were trying to follow on individual machines. How much individual consultation am I allowed, and may I pick my consultant?
• <STAFF> did a superb job! <STAFF> corrected several old e-mail addresses (austin.cc.tx.us) to the new version and gave me some excellent suggestions on how to improve my web site. I am certainly very pleased!!!
• I was surpised and pleased with the very prompt response to my inquiry, and I appreciated <STAFF> flexibility working with my schedule to arrange a time and place for a meeting. <STAFF> was very helpful, and s/he patiently answered my many questions regarding copyright and fair use of digital images. s/he also gave me ideas of directions in which to develop the curriculum: for instance, <STAFF> made suggestions on how to utilize the discussion board and create groups in blackboard for my PCM course. s/he clearly answered my questions regarding the type of proposals that would be appropriate for "innovation grants." s/he was easy to work with and knowledgable, and as I get further along in my project I will consult with <STAFF> again.
• <STAFF> is extremely knowledgeable and was very helpful in answering ALL my questions about web site development for my department, using Blackboard, and developing a workshop specifically for my department. Thanks to IDS for providing us with expert help!
• I have requested <STAFF> assistance numerous times for assistance with Blackboard on-line. <STAFF> is always assessible, and always prompt in <STAFF> response to setting up a time to meet with me. What I especially like is that <STAFF> explains what we are going to do, makes sure that I understand, then lets me do it. <STAFF> is very professional and it goes without saying, extremely knowledgeable. There is never any need for follow-up because when I leave every thing is taken care of.
• <STAFF> was most helpful & we succeeded in updating my web site syllabi.
• <STAFF> is so wonderful - <STAFF> is patient and helpful and just terrific. All the staff in this department whom I have met (and that is most of them) are the same - just the best folks to work with at this college.
• <STAFF> is one of the most creative individuals I have ever worked with.
• <STAFF> is always helpful to me.
• <STAFF> is always a delight and goes out of their way to find answers for me.
• I appreciated the prompt service and patience that <STAFF> showed. S/He was a great help.
• I appreciated the prompt response.
• I haven't followed up on the project I talked to <STAFF> about, but I hope to as soon as the semester is over. S/He was a great help.
• <STAFF> is incredibly easy to work with and genuinely interested in facilitating whatever I needed. <STAFF> capacity to make the complex simple set me at ease and gave me the confidence that I could take a face-to-face training and shape it into an online training. S/he was gracious and accommodating in explaining how to do my part.
• <STAFF> was chosen to work with us on the project. S/He's not only skilled in what s/he knows and does, s/he sincerely cares about what I want and what I think works best. Unlike experts in the field who see the untrained, like myself, as people who "just don't get it," s/he consistently asks for my opinion, shows patience and persistence in following up with me and attends quickly and competently to anything I want changed or improved.
• As this was my first experience with getting help from this department, I have nothing but praise for the staff, <STAFF> , and <STAFF> . Five stars for both.
• <STAFF> was very helpful and a very creative problem solver. <STAFF> suggestions saved me time and effort.
• <STAFF> was very helful and did a great job .
• <STAFF> is a tremendous asset to ACC. S/he's not only competent but helpful and responds to questions quickly.
• <STAFF> is always pleasant and willling to help.
• Thanks for talking me through the process. I needed to get a page up and <STAFF> helped me in a pinch!
• <STAFF> is terrific and will continue to help me with online instruction.
• I occasionally contact <STAFF> as an ACC Mac consultant since few of us use macs. S/He has always been very helpful and quick in responses. S/He typically provides even more information than I had originally asked for.
• I used the video equipment in my classroom for a distance learning video. <STAFF> changed the digital video to a video I could put in a VCR. The task required hours of work and follow-up, as well. <STAFF> has excellent, professional consultation skills. S/He is a definite asset to ACC.
• <STAFF> was very informative and now I feel inspired to try some new things!
• thanks! this service makes my job easier!
• <STAFF> was almost more dedicated to getting my web site up than I was. While s/he could not fix the problem during our session, s/he gave me the key to fixing it myself. S/He followed up via e-mail more than once to be certain that all was well. Honestly, I didn't expect that level of attention.
• I completed a survey earlier and indicated that <STAFF> had been very helpful, as s/he has been in the past. S/He is very knowledgeable and has a world of patience. S/He has been supportive and I appreciate the coaching and assistance.
• <STAFF> offered to help me by phone step by step if I was unable to complete the task.
• Most helpful.
• <STAFF> was very helpful.
• Nice Job!
• A student was having difficulty with downloading a program to help with Blackboard. S/He found a resource for me to offer the student with an invitation to call back if not successful.
• <STAFF> was very helpful and referred me to the department to obtain the video that I needed. I appreciate the assistance s/he gave and s/he also let me know that if they could not help me then s/he would be glad to come over and help tape the class.
• Even though, I had a problem neither of us had ever seen before, we were able to solve the problem and get the site to work. A very happy conclusion to a stumping problem.