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Frequently Asked Questions
How to log into Blackboard?
Please see the Getting Started with Blackboard guide for complete login instructions.
If you are a student enrolled through the Virtual College of Texas (VCT) program, your login information will be emailed to you before your class begins.
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How do I change my password?
Once you've logged into Blackboard, click the "Personal Information" link located at the bottom of the "Tools" menu.
Next, click the "Change Password" link.
You will be redirected to the ACCeID manager to change your password.
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I forgot my password; what should I do?
If you have forgotten your password, please click the, "Forgot your password?" link just below the login boxes.
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What if I have problems logging in?
If you are unable to log into Blackboard you will receive an error message when attempting to login. Please see the Login Problems page for specific help and contact information for every login error.
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Why don't I see all of my courses?
Enrollments are processed every 12 hours, please allow some time for the enrollment to process.
It is also possible that your instructor has the course site "turned off" until the course begins. If you have been instructed to access Blackboard for course materials, but don't see your course site listed on the first day of class, contact your instructor to make sure they are using Blackboard.
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How do I change my email address in Blackboard?
Your email address is automatically populated with the email account you have on record at ACC. Email addresses must be updated in Online Services. Please note that it may take up to 24 hours before the e-mail address is updated in Blackboard.
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How do I get my email address to display in the course roster?
You have the option to display personal information in course rosters and Blackboard's user directory. You can select which information to display from your privacy options.
To access the privacy options, click the "Personal Information" link in the "Tools" menu once you've logged into Blackboard.
The privacy options page allows you to select which information you would like to make viewable to the public. By default, your personal information is not publicly available.
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What should I do if I've been locked out of an assessment?
If you've been locked out of an assessment you should contact your instructor to have the attempt cleared. Your instructor is the only person who can reset a quiz attempt.
Your instructor will be able to view any answers that were saved during the assessment.
Refer to Taking Assessments on Blackboard for additional information that will help to ensure your quizzes and tests are submitted successfully.
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How do I check my grades in Blackboard?
If your instructor has this option enabled, you may click the "View Grades" link located in the "Tools" menu once you have logged in.
Optionally, you may click the "View Grades" link located under the "Tools" section of your course.
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Where can I download programs to view files?
Visit the "Software & Plug-ins" section of the Blackboard Support site.
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Can I get a virus from Blackboard?
ACC's Blackboard server runs antivirus software that checks every file uploaded for viruses. If a virus is detected, Blackboard will not allow the file to be uploaded.
We highly recommend running antivirus software on your computer.
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I'm using Windows Vista and I don't see a text box to type in.
Microsoft's Windows Vista is not compatible with Blackboard's Visual Text Editor.
To disable Blackboard's Text Box Editor, click the Personal Information link from the My ACC tab within Blackboard. Next, select the "Set Visual Text Box Editor Options" link and set the editor to "Unavailable." The change will take effect after your restart your browser.
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