Blackboard™: Questions & Answers

Don't see your question here? Be sure to check the Blackboard support page, where you will find step-by-step instructions and video demonstrations for completing the most common Blackboard tasks.

General

How do I login to Blackboard?
Go to the Blackboard login page and login with your ACC eID and password. If you do not know your eID or password, call  (512) 223.TECH (223.8324).
How do I copy the contents of a previous course into a new course?
  1. Go to the Control Panel > Packages and Utilities > Course Copy.
  2. In section 1, select "Copy Course Materials into an Existing Course."
  3. In section 2, click Browse to open a list of courses you are teaching. Select the course into which you want to copy the content.
  4. In the Select Course Materials section, pick the items you want to copy to the chosen course. Note: If you are copying Tests, Surveys and Pools or any graded Assignments (including Blogs, Wikis, Journals, Discussion Boards) you must also copy Grade Center Columns and Settings. Otherwise, your tests/ surveys/ assignments will not work.
  5. Do not copy enrollments in section 4.
  6. Click Submit. Blackboard sends you an email when the course copy process is complete.
When are student enrollments loaded into Blackboard?
Student enrollments are loaded approximately one week prior to the beginning of each semester.
Where is digital dropbox?

Digital dropbox is no longer available in the new version of Blackboard.

Instead, you can have students submit work to you in Blackboard by creating Assignments. For more information on Blackboard Assignments, go to the Blackboard support page and review the instructions and videos in the "Assignments" section of the Assessments and Grades tab.

Where are the chat and virtual classroom tools?
The chat and virtual classroom tools are no longer available. These tools have been disabled due to persistent errors and compatibility problems with Java.

Adobe Connect is an excellent alternative to both chat and virtual classroom, as it is a more reliable program that also includes more features for hosting synchronous online sessions with your students. Google chat can also be used if the chat feature is all you need.

How do I add another instructor to my course?
  1. Go to Control Panel > Users and Groups > Users.
  2. Select "Find Users to Enroll."
  3. Select Browse in section 2 to open "Users" Window.
  4. To find user, select search parameter and type in username or last name as appropriate.
  5. In the add enrollments window, select "Instructor" for the role.
  6. Click Submit.
How do I add a guest user to my course?
Guest access is disabled, and therefore you cannot add a guest user to your course. Follow these steps to enroll a user in your course with an alternative role:
  1. Go to Control Panel > Users and Groups > Users.
  2. Select "Find Users to Enroll."
  3. Select Browse in section 2 to open "Users" Window.
  4. To find user, select search parameter and type in username or last name as appropriate.
  5. In the add enrollments window, select the appropriate role for the user.
  6. Click Submit.
How do I email my students from Blackboard?
You can send an email to all or selected users in your course directly through Blackboard.
  1. Go to Control Panel > Course Tools > Send Email.
  2. Make a selection based on who should receive the email (e.g. All Student Users).
  3. If your choice involves selecting users, click on a name in the Select box and click the right-pointing arrow to select each recipient.
  4. Enter your Subject and a Message.
  5. Optionally, select the Return Receipt box to send a copy of the message to the sender.
  6. Click Attach a file to browse for file from your computer. You can attach multiple files. After you add one file, the option to attach another file appears.
  7. Click Submit to send the email.
How do I set the availability of a course site?
The availability setting of your course determines whether or not students will be able to access your course site. A course listed as (unavailable) will not appear in student's My Courses menu. The instructor, however, will still have full access to the course site.
  1. Go to Control Panel > Customization > Properties.
  2. In section 2, set Course Availability.
  3. Click Submit.
  4. Repeat these steps to make the course Available/ Unavailable to students.
How do I customize my course menu?
Add links on the Course Menu to items in the course. Items include: Content Areas that provide direct access to course content (e.g. text, files, tests, assignments), Tools (e.g. Email, My Grades), Course Links, External Links, and Subheaders and Dividers to help organize the menu.
  1. Click the Add icon Add item icon above the Course Menu.
  2. Select the item type from the list.
  3. Type a Name for the content item (this name will appear in your menu).
  4. Check the box to make the link available to users.
  5. Click Submit.

Follow these steps to customize the appearance of your course menu:

  1. In the Control Panel, click on Customization > Style.
  2. Under Select Menu Style, choose Text or Buttons.
  3. For Text, select your preferred background and text colors; for Buttons, use the Button Library to choose a style.
  4. Click Submit.
How do I remove old courses from the My Courses list?
  1. Click on the gear icon in the top right corner of the My Courses box.
  2. The Personalize: My Courses page will appear, displaying a list of all your courses. You will see checkmarks next to courses that are currently showing up in your My Courses list.
  3. For any course that you want to remove from the My Course list, click on the checkmark to the right of a course name to unselect it.
  4. Click Submit. Any courses you unselected will no longer appear in your My Course list.
How do I add images to an assessment?
  1. Once you have created a new test (Control Panel > Tests, Surveys and Pools > Tests > Build Test), click on the test name to go to the Test Canvas. Click "Question Settings" at the top of the page.
  2. To enable images for test questions and answers, select the appropriate checkbox(es):
    • Add images, files, and external links to answers.
    • Add images, files, and external links to questions.
  3. Click Submit.
How do I add a course banner?
  1. In the Control Panel, click on Customization > Style.
  2. Scroll down to section 5, "Select Banner."
  3. Click Browse My Computer to locate the image you would like to appear in the Course Banner.
  4. Click Submit.
Can I use the Blackboard mobile app?
The Blackboard mobile app is a voluntary download and not required of students or faculty. You can always access Blackboard on a smart-phone or tablet using a web browser on your device. If you would like use the mobile app, here is some important information on Blackboard's support strategy:
  • You must download and pay the cost associated with either the Android or iOS Blackboard Mobile app. These apps are available on the Google Play Market and the Apple Store. The cost is $1.99/year or $5.99/lifetime;
  • If you had already installed the free Blackboard app, you will be prompted to download the $1.99 version next time you access the app;
  • If using both an iOS and an Android device (phone + tablet, etc.), you are required to download and pay the app charge for each device from each store. However, you are only required to pay per "Store Account" if using similar mobile devices. For example, if you have both an iPhone and an iPad, you only pay once for the Blackboard Mobile app - despite being installed on multiple devices;
  • You are able to access Blackboard Mobile using either Android or iOS mobile operating systems on phones, tablets, and other portable devices (Blackberry, WebOS, and Windows Mobile operating systems are not supported);
  • Blackboard Mobile supports all versions of Android and iOS;
  • You are able to access Blackboard Mobile using your existing carrier or using WI-Fi. Again, Android and iOS users only.

More information regarding Blackboard Mobile can be located here: Blackboard Mobile.

How do I embed a video?
I am getting an error when I try to publish a test from Respondus.
You need to update your Respondus software in order to publish tests to Blackboard 9.
  1. Open Respondus and click Help at the top of the page.
  2. Click Check for Update.
  3. Click Get Update.
  4. Respondus will close to complete the update. When you reopen Respondus, you will be able to publish tests to Blackboard 9.
The scrollbar does not appear in my grade center.
For PC, this can be fixed by changing the scroll bar size to 20 or smaller:
  1. Open the Windows Control Panel, Display Properties
  2. Click the Appearance tab
  3. Click the Advanced button
  4. Select "Scrollbar" from the Item: drop-down list and change the size to < 20 (the default is 17)
For Mac users:
  1. Go to System Settings > General
  2. Select scroll bar display always option

Grade Center

My grade center opens in Screen Reader mode. I cannot see my list of students.
This is a browser display error in Internet Explorer. Use a different web browser, such as Firefox or Chrome, and the grade center should display properly.
How do I reset a student's quiz/test attempt?
In the Grade Center, locate the column for the quiz/test and click the action button Action button that opens contextual editing menu in the cell for a specific student. Select View Grade Details.

From here you can override grades, view, modify and clear attempts, and give feedback to student.

To clear an assessment attempt, click the "Clear Attempt" button.


How do I add or delete a grade column?

You only need to manually create columns for items submitted outside of Blackboard. Any time you create a graded item in Blackboard, a grade column is automatically created.

  1. In the Grade Center, click Create Column.
  2. Enter a Name and optional Description.
  3. Select a Primary Display (e.g. score, letter grade).
  4. Select a Secondary Display and/or Category if appropriate.
  5. Enter Points Possible. Note: For Letter Grades you must still enter Points Possible. Enter 100 points.
  6. Set remaining settings as needed.
  7. Click Submit.

You can delete manually created grade columns.

  1. In the Grade Center, locate the column for the test you want to grade.
  2. Click the action button Action button that opens contextual editing menu in the column header and select Delete Column. Note: If a column is tied to a graded Blackboard assignment, you will not see the option to Delete the column.
How do I print out a roster in Excel?
  1. Go to Control Panel > Grade Center > Full Grade Center.
  2. Click Work Offline and select Download.
  3. In section 1, select "User Information Only."
  4. Click Submit, then click Download.
  5. The course roster will download and open in Excel, where you can modify the columns as needed and print the roster.
The scrollbar does not appear in my grade center.
For PC, this can be fixed by changing the scroll bar size to 20 or smaller:
  1. Open the Windows Control Panel, Display Properties
  2. Click the Appearance tab
  3. Click the Advanced button
  4. Select "Scrollbar" from the Item: drop-down list and change the size to < 20 (the default is 17)
For Mac users:
  1. Go to System Settings > General
  2. Select scroll bar display always option

Technical Troubleshooting

I cannot copy/paste using the Firefox browser
Works on Mac and PC
  1. Open Firefox
  2. In the address, type in "about:config" (no quotes)
  3. Click on "I'll be careful, I promise!"
  4. In the search field, type in "dom.event.clipboardevents.enabled"
  5. Double-click search result to toggle Value from "true" to "false" (you may need to close and re-open Firefox)
  6. Copy and paste
My grade center opens in Screen Reader mode. I cannot see my list of students.
This is a browser display error in Internet Explorer. Use a different web browser, such as Firefox or Chrome, and the grade center should display properly.
I am unable to view multimedia content (images, videos) in my Blackboard course.
Your web browser may be blocking mixed content. Adjust your web browser to allow all content:
  • Internet Explorer: Look for a security warning stating "Only secure content is displayed" and click "Show all content."
  • Firefox: Look for the shield icon in the URL bar to the left and click on it. You will see a security warning stating "Firefox has blocked content that isn't secure." Click the downward pointing arrow to the right of "Keep Blocking" to open the dropdown menu, and select "Disable protection on this page."
  • Chrome: Look for the shield icon in the URL bar to the far right and click on it. You will see a security warning stating "This page includes script from unauthenticated sources." Click "Load unsafe script."
I can't see the scroll bar in the Grade Center with Firefox or IE.
This can be fixed by changing the scroll bar size to 20 or smaller.
  1. Open the Windows Control Panel, Display Properties
  2. Click the Appearance tab
  3. Click the Advanced button
  4. Select "Scrollbar" from the Item: drop-down list and change the size to < 20 (the default is 17).
When I add grades or change a column, the Grade Center doesn't seem to save my changes. How do I correct this?
This problem is caused by Internet Explorer's cache setting. Here is how to fix this issue in Internet Explorer (IE):
  1. Click the "Tools" menu and then "Internet Options"
  2. Then click on the "Settings" button for "Browsing History" or "Temporary Internet files".
  3. Next, make sure "Every time I visit the web-page" is selected for "Check for newer versions of stored pages".
Note: You may also want to switch to using Firefox as your preferred browser since the Grade Center loads faster and doesn't have the inherent problems that effect IE.

For Blackboard Support Issues, contact an Instructional Designer, students go to Help Center or call (512) 223.4636. For faculty support go to Technical Support Services or call (512) 223.TECH (223.8324).